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Terms and Conditions

Terms and Conditions

 

Organic Earth Solutions and its affiliates provide their services to you subject to the following conditions. If you visit or shop at Organic Earth Solutions, you accept these conditions. Please read them carefully. In addition, when you use any current or future Organic Earth Solutions service or visit or purchase from any business affiliated with Organic Earth Solutions, whether or not included in the Organic Earth Solutions website, you also will be subject to the terms and conditions applicable to such service or business.

Please read our Privacy policy, Dispatch Delivery policy and Returns and Refunds Policy:

  • Dispatch and Delivery: We will endeavour to process and dispatch all orders within 1 working day of receipt of your order.  All orders are sent through Australia Post unless you specifically request a warehouse pickup or a courier delivery service. 

    Warehouse pick-up - Should you select warehouse pick-up in our order process please telephone us to arrange a mutually convenient time for collection of goods.

    Australia Post Options - In all cases clients will be given the option or regular of express mail.  Pleae ensure you select the correct location within your state for the correct postage to be calculated.  Should you select the incorrect postage we shall contact you with the correct shipping amount. Your order will not be shipped unless the correct shipping amount has been paid.

  • Returns and Refunds: All items leave Organic Earth Solutions in good condition. If you wish to return or exchange an item, please contact us within 48 hours of receiving your order. All items returned or exchanged must be in their original condition, unopened and not past their use by date. Unless you have received an item in error from Organic Earth Solutions, you will be responsible for all costs associated with returning the item to us. In the unlikely event that an item is damaged in transit, please advise us within 48 hours of receiving the goods. We will endeavour to help in any way we can, however we can not guarantee refunds or replacements. We will always strive to assist our customers to the best of our ability. 

  • Gift certificates and other vouchers issued by Organic Earth Solutions can be used as payment for online orders.

  • Items not in stock. From time to time items may become out of stock. If we receive an order for which we are out of stock we will notify you immediately with an estimated timeframe for its Dispatch: If the delay in dispatch is excessive or the item becomes permanently unavailable we will contact you to supply an alternative product or offer you a full refund. We will not charge you for partial dispatches. Whilst we try to have all products in stock at all times, there will be instances when we are unable to due to supplier shortages.

  • Lost and damaged goods: Items dispatched from our warehouse leave in good condition. If however, you receive any product that is damaged, contact us immediately; as per the details on our contact; to arrange a replacement. If your product is lost during delivery, we will do our best to replace your product as soon as possible (depending upon product availability). In order to confirm that an order has been lost, we must wait until the maximum delivery time has expired before replacing your product are subject to change without notice.

  • Prices: All prices quoted are in AUD and inclusive of GST. All information, products and prices are subject to change. We endeavour to keep the Organic Earth Solutions website as up to date as possible for your convenience.

 

Please contact us if you require further details.

We would like to thank you for your custom and interest in Organic Earth Solutions.


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